General information about Help Scout
Help Scout is a reference in the field of customer support. Their powerful and easy-to-use platform has helped improve customer service at companies like Slack, Zapier, Opendoor and Trello. In total, more than 12,000 companies have trusted Help Scout to meet their customers’ needs.
Focused on the startup ecosystem, Help Scout is ideal for improving customer satisfaction. This then leads to much higher renewal rates. One of its strengths is its low cost, which is an important point for startups. Deployable in minutes, it can increase productivity by an average of 52%, and it’s easy to do.
By using Help Scout, your teams can better organize themselves and collaborate more efficiently. The presence of a shared inbox and instant messaging provides your employees with the keys to quickly provide quality answers to all customer requests. At the same time, customers can find the answer to their questions themselves thanks to the knowledge base. Its use reduces the volume of assistance by 30%.
Help Scout supports the growth of startups in an efficient manner and the solution is able to support tens of millions of customers without any hitch. As a result, it is an ideal platform for ambitious companies that expect significant and continuous growth.
Secret's take about Help Scout
Customer support can sometimes feel like a never-ending game of ‘Whodunit?’, solving mysteries on a daily basis, from “Where did my package go?” to “Why won’t this button work?” 🕵️♂️ You never know what kind of question, unique, peculiar, otherwise, will land in your inbox next! 📧
Help Scout is a customer support software platform that provides businesses with tools to manage customer inquiries, collaborate internally, and deliver personalized customer experiences 👥 It offers you a shared inbox system that consolidates your customer emails, live chat conversations, and social media messages into one central place, making it easier for your support teams to manage and respond to customer queries. Help Scout even gives you the opportunity to reduce your customer support volume through the use of a knowledge base, creating a self-service resource for your customers and providing helpful information through articles, FAQs, and documentation 💡 Gain insights into how your support teams perform, your customer satisfaction, response times and other key metrics to help you make data-driven decisions and improve your users’ experiences 🌟
Help Scout is a versatile solution that is suitable for businesses of different sizes and across various industries 💼 The features offered by the SaaS tool cater to the needs of your customer support team, allowing them to effectively manage customer inquiries and provide personalized experiences. The software can be particularly useful for e-commerce businesses, SaaS companies and startups to effectively manage their support and deliver high-quality & timely responses, even with limited resources ⏰ What’s more, Help Scout integrates with your favorite SaaS tools to further enhance your customer support and streamline your data across different platforms, like HubSpot, Shopify, Asana and Intercom. Provide great, personalized customer interactions and establish long-lasting relationships with your users thanks to Help Scout 💪
Help Scout provides 3 different plans for you to choose from, based on the needs of your startup and its customer support. Get 6 months free on the Plus plan with Secret and save up to $300! 💰
- More details about Help Scout's pricingsTop alternatives to Help Scout’s customer support software include Zendesk, Freshdesk, Intercom and LiveAgent. Discover great deals for these tools and more on Secret to start saving! 🔍
- More alternatives to Help Scout
Mary O'Brien
Customer Success Manager
6 months free on the Plus plan
Unlock our Help Scout deal and access 6 months free on the Plus plan, saving your startup up to $300. Secret offers 280+ verified deals and discounts on top SaaS software and apps to help your small business save money and grow. Don't wait! Take advantage of our Help Scout promotional offer and coupon this September 2023.
Help Scout pricing
Pro
Contact sales
25 mailboxes
10 Docs sites
Enterprise security
HIPAA compliance
Standard
$25
/ user / month
2 mailboxes
1 Docs sites
Up to 25 users
Email and live chat
Plus
$50
/ user / month
5 mailboxes
2 Docs sites
Restricted docs
Custom fields
Help Scout features
Provide the best customer service
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Empower your customers with Docs, Chat, and Messaging
Help Scout's self-service portal, Docs, offers a customer-friendly way to search for answers to their FAQs. It's a great tool that can reduce the number of support requests coming through emails. Additionally, Help Scout provides customers with chat and Messaging options, so they can communicate with your team without leaving your website.
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Maximize your efficiency with customizable workflows
Help Scout's customizable workflows will help you maximize your efficiency by automating the repetitive tasks and processes that take up your valuable time. You can personalize workflows by applying conditions, filtering and routing, and save time to focus on your customer's needs.
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Personalize your customer interactions with Mailbox Behaviors
Use Help Scout's Mailbox behaviors to personalize your customer interactions. This feature enables your team to act immediately on predefined rules for specific actions such as assigning conversations, tagging conversations or even thanking customers for their feedback.
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Benefit from a shared inbox
The emails received by your employees are gathered in a common inbox. These mails are then assigned to the right person to ensure that all customer requests, even the most complex ones, are handled quickly and qualitatively.
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Harness the power of chat for your customer service
Your customers can access a chat room in a matter of moments to view automated responses. If they don’t get the answer they want, they can initiate a conversation with an advisor in a few clicks from the same location. Simple and effective.
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Save time with automation
With workflows, you can automate low-value tasks. Leverage conditional, filtering and routing to take your customer service to the next level. Then you can focus on what matters most: customer satisfaction.
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Continuously improve your processes
The detailed reports provided by the Help Scout solution are invaluable in assessing your channel volume, busiest times or trending topics for your customers. With this valuable data, it is possible to continuously optimize your customer service.
Help Scout: Pros & Cons
Pros
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Tool accessibility: The platform is easy to use
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Customer service: Help Scout customer support is available 24/7
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Pricing plans: The cost of the solution is reasonable and meets the needs of startups
Cons
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Software integrations: More third-party integrations would be welcome
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Limited customization: There are too few customization features for different teams and users
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Messaging functions: Messaging functionality is too costly
