General information about LiveAgent
The LiveAgent platform is an all-in-one customer support solution. By using this powerful tool, your startup can increase its responsiveness, provide quality answers and satisfy its customers.
What if you had a software solution that enabled you to respond to customer needs across all channels? What if this platform integrated a self-service knowledge base, live chat, call center software, an advanced ticketing system and a system for responding to followers on your social networks? Well, LiveAgent brings all these features together in a single online platform.
The LiveAgent HelpDesk solution gives your startup an omnichannel customer service platform. With over 150 functions, this tool is just what you need to get your business off the ground. Thanks to it, you can save time, respond to customer requests across all your marketing channels, and enhance your brand image.
What’s more, it’s easy to connect LiveAgent to your existing workflows, as it supports a wide range of integrations with third-party software, including WordPress, Shopify, Prestashop, Zapier and MailChimp.
Leading companies and organizations rely on LiveAgent to manage their customer support. These include Forbes, Airbus, Slido, Nascar, eSky and the University of Southern California.
By taking advantage of Secret’s promotional offer, you can start using LiveAgent today with a discount on the software.
Secret's take about LiveAgent
Customer support teams can sometimes resemble The Avengers, solving one ticket at a time 💬 with the ultimate goal of handling customer requests gracefully like Thor wields his hammer while also providing some witty banter like Iron Man. Some teams even have a super cool, secret handshake 🤝 (a power of its own) 💪
LiveAgent is a customer support and help desk platform that provides you with comprehensive features and tools for you to effectively manage your customer support 📞 Centralize all your customer interactions from the various different channels you and your teams use, like email, live chat, phone and social media. Your support agents can reply to all customer messages from one single interface where you also have full visibility over customer feedback, satisfaction, your team performance and more key metrics. Your customer queries can be effectively organized, assigned and tracked thanks to LiveAgent’s ticket management system. This tool helps to improve your team’s response efficiency, including the integration of a knowledge base for FAQs, and ensures optimal customer satisfaction from excellent customer service 🌟📊
LiveAgent is a great customer service solution for all types of businesses, whether you are an enterprise, startup, SMB, agency or another company. This SaaS tool has all the necessary features for you to streamline your customer support process and optimize the flow of your daily tasks. A unified inbox, live chat functionality, ticket management and automation tools plus the ability to handle multiple different communication channels in one place are just some of the key aspects of LiveAgent 💌 What’s more, LiveAgent can be integrated with your favorite SaaS tools to extend your customer satisfaction, including Shopify, Mailchimp, Pipedrive and Slack. And that’s not all: LiveAgent has great resources available to you to get the most out of your experience, like the Academy, templates to get started, webinars, a blog and checklists 📚✅
LiveAgent has 4 different pricing plans available for you to choose from, depending on the needs of your startup. Get $120 in credits for any of LiveAgent’s plans with Secret and save! 💰💡
- More details about LiveAgent's pricingsTop alternatives to LiveAgent’s customer support platform include Zendesk, Intercom, Freshdesk, LivChat and Help Scout. Discover great deals for these tools and more on Secret to start saving! 💯🔍
- More alternatives to LiveAgent
Mary O'Brien
Customer Success Manager
$120 credits on any plan
Unlock our LiveAgent deal and access $120 credits on any plan, saving your startup up to $120. Secret offers 280+ verified deals and discounts on top SaaS software and apps to help your small business save money and grow. Don't wait! Take advantage of our LiveAgent promotional offer and coupon this September 2023.
LiveAgent pricing
Business
$15
/ user / month
1 incoming email account
3 outgoing email accounts
10 departments
1 live chat button
Medium
$35
/ user / month
10 incoming email accounts
10 outgoing email accounts
20 departments
Interactive voice response
Large
$59
/ user / month
40 incoming email accounts
40 outgoing email accounts
50 departments
Knowledge base
Enterprise
$85
/ user / month
100 incoming email accounts
100 outgoing email accounts
100 departments
Branding free
LiveAgent features
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Advanced reporting
With LiveAgent, you can track and analyze all your customer interactions to gain valuable insights about your business. You can create customized reports and dashboards to monitor key metrics, such as response time, resolution rate, and customer satisfaction. This will help you identify areas for improvement and make data-driven decisions.
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Optimize customer request management
LiveAgent's ticketing software allows you to access all requests from a single interface: chats, emails, calls, forums, social networks, etc.
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Chat with your customers live
The chat software will allow you to communicate in real time with your customers, and assign the request to the best qualified agent through automation.
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Access a call center
With the omnichannel and dematerialised VoIP call centre software, you will be able to exchange voice calls for a better conversion rate: transfer your calls, record them, make video calls, etc.
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Boost the efficiency of your FAQ
Provide a knowledge base that your users can use at any time to answer their most frequently asked questions.
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Create a customer community
With the customer portal, they can discuss with each other in forums to solve problems and exchange best practices, and you can also share necessary resources and information.
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Social media integration
LiveAgent allows you to connect all your social media accounts and manage them from one place. You can easily respond to messages, comments, and mentions in real time, which will help you improve your customer engagement.
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Gamification
This feature allows you to motivate your agents to provide better service and improve their productivity. You can create a friendly competition among them and reward them for achieving specific goals, such as resolving tickets faster or getting more positive ratings from customers.
LiveAgent: Pros & Cons
Pros
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Ideal for small teams: LiveAgent’s performance allows a small team to manage a large volume of tickets
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Social networks: Integrations allow for efficient management of social channels
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Tool monitoring: The team makes regular and relevant updates
Cons
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Mobile application: The interface could be improved
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Lack of integrations: Some integrations with enterprise systems are missing
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Customization: Some users would like to have access to wider variety of themes
